Frequently Asked Questions

Yes. Shipping is free on all our babies, with no minimum purchase and no hidden fees: the price you see is the price you pay.

Allow 12 to 16 business days between your order and your baby's arrival. The estimated delivery time is also shown at checkout.

Of course. As soon as your baby ships, you'll receive an email with your tracking number, so you can follow their journey all the way to your door.

Every baby travels in a carefully protected package to arrive in perfect condition. If your package ever arrives damaged, take a photo and contact us: we'll find a solution together.

Yes, we ship across Europe and to many countries worldwide: the United Kingdom, Switzerland, the United States, Canada, Australia… And with no bad surprises: customs duties and import taxes are already included. You have nothing to pay on delivery.

Every baby arrives with their outfit, pacifier, baby bottle, and birth certificate. The exact details, and anything that may vary depending on stock, are listed on each baby's page.

Yes. Our babies are hand-painted, layer by layer: each one is unique, and very slight differences in shading are possible, just like between two real newborns. Colors may also vary slightly depending on your screen.

Our babies are made of soft vinyl. Some have a full vinyl body, others a soft stuffed cloth body that is especially cuddly. Each baby's material is listed on their page.

An awake baby has open eyes and looks right at you. A sleeping baby has closed eyelids, as if napping in your arms. It's all about which one steals your heart!

Yes, and that's half the fun! Our babies wear real newborn clothes, in newborn, 0-3 months, or 3-6 months size depending on the model. The exact size is listed on each page.

Yes, it's a truly moving gift. Just keep in mind that our babies are collector's items intended for adults: they are not suitable for children under 14.

Yes for babies with a full vinyl body, as long as they are dried thoroughly afterward. Babies with a cloth body must not go in the water. This is indicated on each baby's page.

A few simple habits are enough: keep them away from sunlight and heat, away from anything that can stain, and clean them gently. All our tips are in our care guide.

Choose your baby, add them to your cart, and place your order. You'll immediately receive a confirmation email, then your tracking number as soon as your baby ships.

Yes. Payment is fully secure and encrypted. We never have access to your bank details. Accepted payment methods are shown at checkout.

Yes. You have 14 days after receipt to change your mind. Contact us through the Contact page and we'll guide you through the return.

It's very rare, but if it happens, send us a few photos through the Contact page within a few days of receipt. We look at every situation carefully to find the best solution.

Write to us through our Contact page. We read every message carefully and reply as quickly as possible.